Refund and Returns Policy

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or unopened.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onexmobiles.com and send your item to: 95 West Street Drogheda. Co. Louth.

Shipping returns

To return your product, you should mail your product to: 95 West Street Drogheda. Co. Louth.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.